General Terms and Conditions

Scope

The following terms and conditions contain the conditions that apply between you and ULTRAGRÜN GmbH for booking mountain bike tours, lectures or seminars and for orders via our online shop for consumers and entrepreneurs alike. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.

Overview

Terms and conditions for online ordering of products
Conditions for individually planned guiding events
Conditions for vouchers for individually planned guiding events
Conditions for scheduled public seminar events
Conditions for individually planned lecture events
Other conditions

Terms and conditions for ordering products online

These are the general terms and conditions for purchasing physical products online.

Conclusion of contract

On our websites, products can initially be collected in a virtual shopping cart using buttons without obligation. Corrections can be made in the virtual shopping cart using correction aids. By clicking the “CHECKOUT” button, these contractual conditions are accepted and you will be redirected to the checkout. Contact details, delivery and billing information must be entered here. Clicking on the “Pay Now” or “Complete Order” button (as applicable) will place a binding order. The order represents an offer to ULTRAGRÜN GmbH to conclude a purchase contract for the products in the shopping cart. Payment of the purchase price is due at this point. After the order has been placed, an email will be sent confirming that the order has been received. The official acceptance of the order by ULTRAGRÜN GmbH occurs when an email is sent confirming that the order has been shipped. At this point a contractual relationship is created. In the unlikely event that your order cannot be accepted or processed (e.g. because the product is out of stock, the billing information provided could not be verified or shipping was requested to a country that is not currently delivered by ULTRAGRÜN GmbH ), information will be sent by email and the payment already made will be refunded.

Shipping and delivery

Delivery takes place at the following prices for packaging and shipping with DHL:

Free shipping within Germany.

To Austria the shipping costs are a flat rate of €8.90.

To the European Union the shipping costs are a flat rate of €11.90.

The price for shipping to Switzerland is a flat rate of €21.90 up to an order value of €59. The price for shipping to Switzerland then increases by a flat rate of €10 for the next €59 order value (e.g. €85 order value = €31.90 shipping).

It is possible to collect the goods yourself after written confirmation, as long as the goods have not yet left the warehouse. If you would like to collect your item yourself, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with a request before placing an order in the online shop. For technical reasons, it is not always possible to collect the goods yourself.

Payment

The following are available in the online shop en payment methods available:

Credit card: When you place your order, your credit card details will be transmitted at the same time. After legitimation, your credit card company will be asked to initiate the payment transaction immediately after placing the order. The payment transaction is automatically carried out by the credit card company and your card is charged.

PayPal, PayPal Express: During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You'll get more information during the ordering process. The payment transaction will be carried out automatically by PayPal immediately afterwards.

Transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

Retention of title

For consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the purchased item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security interests are transferable to third parties.

Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability law for defects applies. For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected. For entrepreneurs, only our own information or the manufacturer's product descriptions, which were included in the contract, are deemed to be an agreement about the quality of the goods; We assume no liability for public statements made by the manufacturer or other advertising statements. If the item delivered is defective, we will initially provide a warranty to entrepreneurs at our discretion by eliminating the defect (repair) or by delivering an item free of defects (replacement delivery). The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

in case of injury to life, body or health
in the event of intentional or grossly negligent breach of duty or fraudulent intent
in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations)
as part of a guarantee promise, if agreed as far as the scope of application of the Product Liability Act is opened.

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Reservations

We strive to keep the product images up to date. Nevertheless, all pictures are to be seen as exemplary. The actual product may differ from the image in details and combination due to manufacturing reasons.

Liability

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

in case of injury to life, body or health,
in the event of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
as far as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on our part, our statutory obligations The liability of representatives or vicarious agents is limited to the amount of damage that was foreseeable at the time the contract was concluded and which must typically be expected to occur. Otherwise, claims for damages are excluded.

Prohibition of assignment and pledging

The assignment or pledging of claims or rights to which the customer is entitled vis-à-vis the provider is excluded without the consent of the provider, unless the customer proves a legitimate interest in the assignment or pledging.< /p>

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reasons. In the case of a sales contract, from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods. In the case of a contract for the regular delivery of goods over a fixed period from the day on which you or a third party other than the carrier nominated by you have taken possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (ULTRAGRÜN GmbH, Altenauer Straße 35, 38678 Clausthal-Zellerfeld, This email address is being protected from spambots. You need JavaScript enabled to view it.) by means of a clear declaration (e.g. with the letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

We would like to point out in particular that we cannot take back goods if they are long-lasting products whose packaging has been opened. Based on health and hygiene aspects, we exclude products that have been packaged for a long life and whose packaging has been opened or the seal has been removed from revocation.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from your have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract.

ULTRAGRÜN GmbH
Altenauer Straße 35
38678 Clausthal-Zellerfeld
Germany

to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired. You bear the costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, properties and functioning of the goods.

Cancellation form

If you would like to cancel the contract, please fill out this form and send it back.

To:
ULTRAGRÜN GmbH
Altenauer Straße 35
38678 Clausthal-Zellerfeld
Germany

This email address is being protected from spambots. You need JavaScript enabled to view it.

I/we (*) hereby revoke the purchase contract concluded by me/us (*). the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*) ______________________________

- Name of the consumer(s): ______________________________

- Invoice number: ______________________________

- Address of the consumer(s):

______________________________

______________________________

______________________________

- Signature of the consumer(s) (only for paper notification):

______________________________

- Date:

(*) Strike out what doesn't apply.

Legal liability for defects

Statutory liability for defects applies to all of our products.

Important note: Please consult your doctor if you have any known intolerances. The same applies to possible interactions with other products you take at the same time.

Conditions for individually planned guiding events

These are the general terms and conditions for individually planned mountain bike tours from ULTRAGRÜN GmbH. These include, in particular, individually planned guided mountain bike tours, individually planned mountain bike riding technique training, individually planned mountain bike camps (events lasting several days, in particular with the organization of luggage transfers and hotels) or individually planned personal training. Guide means a tour leader. Tour leaders are named in the following guide. A guide follows the tourism approach of organizing and leading a group of people on outdoor mountain bike tours.

Subject matter of the contract and conclusion of the contract

When information about individually planned guiding events is posted on the fritzgeers.de website, an offer is made. The offers and prices presented on our websites do not represent binding offers. You can initially inquire about individually planned guiding events from us without obligation. After sending your request, you will receive a response within the next few days by email or telephone. This does not mean that a contract is concluded. If we follow up on your request, we will send you an email with further questions about how to prepare an offer or contact you by other means (e.g. by telephone). First, you can then correct your request and further specify it by informing us of your wishes by email or by other means (e.g. by telephone). You will then receive a binding offer by email. The contract is concluded when you confirm this offer in writing by email. After receiving your confirmation, you will receive another confirmation by email from us. We would like to point out that, given the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or at all times. At guiding events, the opportunity to stop for a break can be offered. The prices for the stop are not included in the prices offered (self-payers). A lift ticket may be required for bike park training. The prices for lift tickets are not included in the prices offered (self-payers).

Payment

Payment for the offer is made immediately after the individually planned guiding event in cash or the amount is due 7 days after receipt of an invoice by (bank) transfer to the amount shown in the invoice specified account details are due. In some cases, additional payment methods may be offered. If this is the case, we will note the corresponding options in the offer.

Withdrawal and performance period

In principle, you have the right to withdraw from the concluded contract in the form of a written notice of termination. We understand that an impediment can sometimes arise as a result of force majeure or unforeseeable circumstances and we will therefore endeavor to find a solution that is fair for both contracting parties should an impediment arise for the group or individual members of the group. Fast feedback and a good exchange help us to avoid incurring costs for any necessary advance services or, for example, to cancel booked overnight stays in a timely manner. If costs for necessary advance services can be avoided or, for example, booked overnight stays can be canceled in good time, we are of course willing to do so The contract that has already been concluded must be changed accordingly so that the costs for any advance services no longer provided or canceled hotel overnight stays are deducted from the total price.

Booked, individually planned guiding events take place outside in nature during the specified period, regardless of the weather. A cancellation will only take place after mutual written agreement.

Booked individually planned guiding events must be canceled at least 30 days in advance if the consumer or entrepreneur is unable to attend, otherwise there is an obligation to pay a cancellation fee of 50% of the amount contractually agreed in the offer agreed price. If booked guiding events are canceled by the consumer or entrepreneur within the last 14 days before the start of the event, there is an obligation to pay a cancellation fee of 80% of the contractually agreed price in the offer. In the event of no-show at the start of the trip, there is an obligation to pay a cancellation fee of 100% of the contractually agreed price in the offer.

If individual people are unable to attend, the prices agreed in the contract do not change and the (group) price agreed in the contract remains in effect.

The guide is entitled at any time, even at short notice, to cancel the individually planned guiding event without giving reasons and to exclude participants from taking part in the individually planned guiding event. If you are excluded after the start of the individually planned guiding event, a claim to a refund of the price is excluded. If, after the start of the individually planned guiding event, you do not use individual services that were properly offered to you due to the event being canceled prematurely or for other compelling reasons, you are not entitled to a pro-rata refund.

Conditions of participation for individually planned guiding events

Participants in individually planned guiding events are aware that mountain biking is a dangerous sport that carries a high risk of injury. Participation in an individually planned guiding event is at your own risk and the guide's instructions must be followed in your own interest. The guide is only able to point out foreseeable dangers, but not possible to warn about every unforeseeable danger and danger point. Participants are therefore required to always drive in a forward-looking, controlled and considerate manner, within the framework of their own assessment of their abilities and skills, in order to avoid falls and to react in a timely manner to possible dangers. Participants are encouraged to point out any misjudgments regarding the choice of route and abilities to the guide so that the guide can react accordingly.

Only those who are fully able to drive can take part in an individually planned guiding event. Any impairment of driving ability, particularly due to alcohol, drugs or medication, will result in exclusion from the individually planned guiding event. Intoxicants such as alcohol and drugs are also not permitted during the individually planned guiding event.

During an individually planned guiding event, participants are required to wear a bicycle helmet, as well as clothing appropriate for the weather and, if necessary, appropriate protective equipment. Each participant is responsible for their own personal equipment. Participants in guiding events must ensure that they have sufficient food and drinks themselves.

Despite professional and safe implementation of the individually planned guiding events, accidents cannot be ruled out. By booking individually planned guiding events, participants ensure that they have valid accident and liability insurance at the time of the event and that they will only embark on the tour if they feel well prepared according to the requirements stated in the tour briefing, in particular sufficient training. and health status. Participants from n Individually planned guiding events are encouraged to avoid overexertion and to cancel the individually planned guiding event in good time if health problems arise.

In the presence of diabetes, respiratory or cardiovascular diseases, pregnancy as well as problems with the joints, muscles and musculoskeletal system as a whole, morbid obesity or other health problems and If you have pre-existing conditions, participation in individually planned guiding events is only possible after consultation with and a certificate from the treating doctor.

To take part in an individually planned guiding event, a technically sound mountain bike and sufficient breakdown equipment are required. Each participant is responsible for their own personal equipment. The guide is not obliged to provide participants with technical support in the event of a breakdown. If a return transport of the participant is necessary or if the individually planned guiding event cannot be completed due to unforeseeable breakdowns, falls or fatigue, any necessary return transport must be carried out at the participant's own risk and expense. Any damage or loss to your own or rented mountain bikes or equipment that occurs during the individually planned guiding event must be reported to the guide immediately.

Duty of supervision

For individually planned guiding events with youth groups or with people under the age of 18, the obligation to supervise minors generally remains with the parents or teachers, youth leaders or other supervisors persons of legal age. For individually planned guiding events, written permission or the accompaniment of an adult supervisor is required for young people under 18 years of age.

Reservations

We strive to keep the descriptions of the individually planned guiding events up to date. Nevertheless, all images, descriptions and videos are to be seen as exemplary. The actual implementation of the individually planned guiding event may differ in details from images, videos and descriptions.

Conditions for vouchers for individually planned guiding events

These are the general terms and conditions for the sale of vouchers for giving away individually planned guiding events from ULTRAGRÜN GmbH. Guide means a tour leader. Tour leaders are named in the following guide. A guide follows the tourism approach of organizing and leading a group of people on outdoor mountain bike tours.

Subject matter of the contract and conclusion of the contract

You can initially request vouchers for individually planned guiding events from us without obligation. After sending your request, you will receive a response within the next few days by email or telephone. This does not mean that a contract is concluded. If we follow up on your request, we will send you an email with further questions about how to prepare an offer or contact you by other means (e.g. by telephone). First, you can then correct your request and further specify it by informing us of your wishes by email or by other means (e.g. by telephone). You will then receive a binding offer by email. The contract is concluded when you confirm this offer in writing by email. We would like to point out that, given the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or at all times. At guiding events, the opportunity to stop for a break can be offered. The prices for the stop are not included in the prices offered (self-payers). A lift ticket may be required for bike park training. The prices for lift tickets are not included in the prices offered (self-payers).

Payment

You will receive an invoice from us by email. The amount is due 7 days after receipt of the invoice by (bank) transfer to the account details stated on the invoice. In some cases, additional payment methods may be offered. If this is the case, we will note the corresponding options in the offer.

Shipping

As soon as we have received your payment, the voucher will be sent to you.

Transport damage

If goods (such as vouchers for giving away individually planned guiding events) are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact them immediately up to us. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

Withdrawal and performance period

In principle, you have the right to revoke the contract within fourteen days without giving reasons and to withdraw from the concluded contract in the form of a written notice of termination. If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the refund until we have received the goods sent back or until you have provided evidence that you have returned the goods sent by us, whichever is the earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract.

ULTRAGRÜN GmbH
Altenauer Straße 35
38678 Clausthal-Zellerfeld
Germany

to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired. You bear the costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, properties and functioning of the goods.

After the fourteen-day period has expired, vouchers for individually planned guiding events can no longer be returned. There is no entitlement to a pro rata refund if the voucher is not redeemed.

Vouchers for individually planned guiding events are valid indefinitely and can be given to other people as gifts. In order to redeem the voucher, a binding appointment for an individually planned guiding event must be booked. We reserve the right that there is no unlimited availability of appointments and recommend requesting appointments with sufficient lead time. Appointments are considered binding if a reservation has been confirmed by us in writing.

Individually planned guiding events take place outside in nature on the reserved date, regardless of the weather. If you are unable to attend, booked appointments must be canceled at least 30 days in advance to ensure that the appointment can be rescheduled. A cancellation or postponement of the appointment will only take place after mutual written agreement. If you are unable to attend or do not show up, you are not entitled to a replacement date and the voucher will expire. There is no entitlement to a pro rata refund.

If an individually planned guiding event is endangered or made impossible as a result of force majeure, e.g. natural disasters, in particular storms, earthquakes, floods, as well as official measures or security risks, this can be canceled prematurely be canceled. The guide is entitled at any time, even at short notice, to cancel the individually planned guiding event without giving reasons and to exclude participants from taking part in the individually planned guiding event. If you are excluded after the start of the individually planned guiding event or if it is cancelled, you are entitled to claim Refund or entitlement to a replacement date is excluded.

Conditions of participation for individually planned guiding events

During an individually planned guiding event, participants are obliged to wear a bicycle helmet, as well as clothing appropriate for the weather and, if necessary, appropriate protective equipment. Each participant is responsible for their own personal equipment. Participants in guiding events must ensure that they have sufficient food and drinks themselves.

Despite professional and safe implementation of the individually planned guiding events, accidents cannot be ruled out. By booking individually planned guiding events, participants ensure that they have valid accident and liability insurance at the time of the event and that they will only embark on the tour if they feel well prepared according to the requirements stated in the tour briefing, in particular sufficient training. and health status. Participants of individually planned guiding events are required to avoid overexertion and to stop the individually planned guiding event in good time if health problems arise.

Duty of supervision

Reservations

We strive to keep the descriptions of the individually planned guiding events up to date. Nevertheless, all images, descriptions and videos are to be seen as exemplary. The actual major The details of the individually planned guiding event may vary from pictures, videos and descriptions.

Conditions for scheduled public seminar events

These are the general terms and conditions for scheduled public seminar events of ULTRAGRÜN GmbH.

Subject matter of the contract and conclusion of the contract

On our website fritzgeers.de, participation documents for scheduled public seminar events can initially be collected as a product using buttons, without obligation, together with other products in a virtual shopping cart. Corrections can be made in the virtual shopping cart using correction aids. By clicking the “CHECKOUT” button, these contractual conditions are accepted and you will be redirected to the checkout. Contact details, delivery and billing information must be entered here. By clicking on the “Pay Now” or “Complete Order” button (as applicable), a binding order is placed for the selected physical product and a personal ticket is reserved for the scheduled public seminar event. The order represents an offer to ULTRAGRÜN GmbH to conclude a contract. Payment is due at this point. After the order has been placed, an email will be sent confirming that the order has been received. The official acceptance of the order and the confirmation of the order by ULTRAGRÜN GmbH takes place when an email is sent confirming the dispatch of the event documents. At this point a contractual relationship is created. In the unlikely event that your order cannot be accepted or processed (e.g. because products are out of stock, there is no availability, the billing information provided could not be verified or shipping was requested to a country that ULTRAGRÜN GmbH is currently not being delivered), information will be sent by email and the payment already made will be refunded. The prices stated do not include overnight stays and dinner and must (unless explicitly stated) be borne by the participant themselves.

Payment

The following payment methods are available in the online shop:

Transport damage

If event documents are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

Withdrawal and performance period

In principle, you have the right to revoke the contract within fourteen days without giving reasons and to withdraw from the concluded contract in the form of a written notice of termination. If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which the notification was received We have received your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the refund until we have received the event documents we sent back or until you have provided proof that you have returned the event documents we sent, whichever is earlier.

You must send the event documents immediately and in any case no later than fourteen days from the day on which you inform us of your revocation of this contract.

ULTRAGRÜN GmbH
Altenauer Straße 35
38678 Clausthal-Zellerfeld
Germany

to be returned or handed over. The deadline is met if you send the event documents before the deadline of fourteen days has expired. You bear the costs of returning the event documents.

You only have to pay for any loss in value of the event documents if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the event documents.

After the fourteen-day period has expired, it is no longer possible to return event documents for scheduled public seminar events. If you are unable to attend the event or do not appear, there is no entitlement to an alternative date or a claim to a proportionate reimbursement of the costs.

Failure

If a seminar event is endangered or made impossible as a result of force majeure, e.g. natural disasters, in particular storms, earthquakes, floods, as well as official measures or security risks, it can be canceled prematurely. The organizer is entitled at any time, even at short notice, to cancel the seminar event without giving reasons and to exclude participants from participating in the seminar event. If you are excluded after the start of the seminar event or if it is canceled, a claim for a refund or a claim for a replacement date is excluded.

We strive to keep the descriptions of the seminar events up to date. Nevertheless, all images, descriptions and videos are to be seen as exemplary. The actual implementation of the seminar event may differ in details from images, videos and descriptions.

Conditions for individually planned lecture events

These are the general terms and conditions for individually planned lecture events by ULTRAGRÜN GmbH.

Subject matter of the contract and conclusion of the contract

When information about individually planned lecture events is posted on the fritzgeers.de website, an offer is made. The offers and prices presented on our websites do not represent binding offers. You can first inquire about individually planned lecture events from us without obligation. After sending your request, you will receive a response within the next few days by email or telephone. This does not mean that a contract is concluded. If we follow up on your request, we will send you an email with further questions to prepare an offer or contact you by other means (e.g. by telephone). First, you can then correct your request and further specify it by informing us of your wishes by email or by other means (e.g. by telephone). You will then receive a binding offer by email. The contract is concluded when you confirm this offer in writing by email. After receiving your confirmation, you will receive another confirmation by email from us. We would like to point out that, given the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or at all times.

Payment

Payment is made immediately after the individually planned lecture event upon receipt of the invoice by (bank) transfer to the account details stated on the invoice.

Resignation and performance period

In principle, you have the right to withdraw from the concluded contract in the form of a written notice of termination. We understand that an impediment can sometimes arise as a result of force majeure or unforeseeable circumstances and we will therefore endeavor to find a solution that is fair for both contracting parties should an impediment arise for the group or individual members of the group. Fast feedback and a good exchange help us to avoid incurring costs for any necessary advance services or, for example, to cancel booked overnight stays in a timely manner. If costs for necessary advance services can be avoided or, for example, booked overnight stays can be canceled in good time, we are of course willing to change the already concluded contract accordingly so that the costs for any advance services no longer provided or canceled hotel overnight stays are deducted from the total price.

Cancellation of individually planned lecture events will only take place after mutual written agreement.

Booked individually planned lecture events must be canceled at least 30 days in advance if the consumer or entrepreneur is unable to attend, otherwise there is an obligation to pay a cancellation fee of 50% of the contractually agreed price in the offer . If booked, individually planned lecture events are canceled by the consumer or entrepreneur within the last 14 days before the start of the event, there is an obligation to pay a cancellation fee of 80% of the contractually agreed price in the offer. In the event of cancellation on the day of the lecture, there is an obligation to pay a cancellation fee amounting to 100% of the contractually agreed price in the offer.

If the expected number of participants is reduced, the prices agreed in the contract do not change and the price agreed in the contract remains the same.

If an individually planned lecture event is endangered or made impossible as a result of force majeure, e.g. natural disasters, in particular storms, earthquakes, floods, as well as official measures or security risks, it can be canceled prematurely .

The speaker is entitled at any time, even at short notice, to cancel the individually planned lecture event without giving reasons and to exclude participants from taking part in the individually planned lecture event. If you are excluded after the start of the individually planned lecture event, a claim to a refund of the price is excluded. If, after the start of the individually planned lecture event, participants do not use individual services that were properly offered to them due to premature termination of the event or for other compelling reasons, they are not entitled to a pro-rata refund.

Duty of supervision

For individually planned lecture events with youth groups or with people under the age of 18, the obligation to supervise minors generally remains with the parents or teachers, youth leaders or other supervising adults .

Reservations

We strive to keep the descriptions of the individually planned lecture events up to date. Nevertheless, all images, descriptions and videos are to be seen as exemplary. The actual implementation of the individually planned lecture event may differ in details from images, videos and descriptions.

Other conditions

The language available for concluding the contract is German. If individual conditions of the contract are invalid or contradict the legal regulations, this will not affect the rest of the contract. The invalid provision will be replaced by a legally effective provision by mutual agreement between the contracting parties, which comes closest to the economic meaning and purpose of the invalid provision. The law of the Federal Republic of Germany. Mandatory provisions of the country in which you have your habitual residence remain unaffected. For contracts in which a consumer is not involved, the place of performance is the entrepreneur's registered office. The place of jurisdiction for all disputes is Clausthal-Zellerfeld if you are a merchant or a legal entity under public law.

The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved. The seller is neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration board.

You can view the terms and conditions here on this page at any time or request them from us by email if temporary availability on the Internet cannot be guaranteed due to technical errors.